The People Behind the Scenes, Making Every School Day Work
Essential Roles Beyond the Classroom
Every successful school has something in common: a brilliant team of people behind the scenes, quietly making sure everything runs smoothly.
At OneCall24 Education, we know classrooms do better when everything behind the scenes is running well. From greeting parents at reception to managing attendance records, maintaining the school site, supporting finance and HR, and keeping IT systems functional, non-teaching professionals are the backbone of any school.
That’s why we specialise in recruitment for a wide range of operational roles in schools and educational settings. Whether you’re looking for your next role as a caretaker, administrator, finance/HR Officer, or business manager, or you’re a school leader looking to build a reliable support team, you’re in the right place.
What Is an Operational Role in Education?
Operational roles are the centre of every school. These are the roles that often go unnoticed but are crucial to the day-to-day running of a learning environment. They ensure safety, structure, communication, and compliance, allowing teaching staff to focus on what they do best- educating.
At OneCall24 Education, we recruit for a wide variety of non-teaching roles across primary, secondary, SEN, and alternative provision schools. These include:
Caretakers and Site Managers – Maintaining school premises and
ensuring safety
Exams & Data Officers – Coordinating exam schedules and data reporting
IT Senior and Support Staff – Managing systems, devices, and technical issues
Attendance Officers – Ensuring pupil attendance is monitored and acted on
Receptionists – First point of contact for visitors, families, and staff
Administrators – Handling pupil records, communications, and logistics
Business & Operations Managers – Overseeing budgets, HR, contracts, and school strategy
Finance Officers – Managing payroll, invoicing, and budget planning
HR Officers – Supporting recruitment, onboarding, and staff wellbeing
PAs and Office Managers – Providing direct support to headteachers and senior leaders and/or leading the school office team to ensure smooth operations.
Why Choose Us?
While teachers are at the forefront of learning, operational support professionals are the backbone that keeps the whole structure going. They bring order to chaos, solve problems quickly, and offer a calm, structured presence when things get busy (which is often in schools!).
Whether it’s a caretaker who ensures the site is safe and clean, or an admin assistant handling essential communication with families, these roles aren’t just about paperwork or practical tasks; they’re about people. Every action they take supports students, staff, and school leaders alike.
For Schools:
Flexible, Efficient Operational Recruitment
We work with schools across the UK to provide efficient, friendly, and flexible recruitment services for non-teaching roles. We understand that every school is different, so we take the time to listen, learn, and match you with people who reflect your values and culture. If your school needs calm, capable support staff who can hit the ground running, you’re in safe hands with us.
Specialist Talent Acquisition
We focus solely on the education sector and know how to find school-ready professionals.
Wide Network of Candidates
From temporary office support to experienced operations leaders, we’ve got you covered.
Fully Vetted Staff
Every professional we place is reference-checked, compliant, and experienced.
Flexible Contracts
Need someone for a week, a term, or permanently? We offer placements that suit your timeline.
Ongoing Support
We don’t disappear after placement. We follow up, take feedback, and offer support when you need it.
For Professionals:
Find Your Perfect Operational Role
Working in a school setting can be one of the most rewarding career paths, even if you’re not teaching. You become part of a community. You see the impact of your work every single day. And you are a part of shaping a young person’s learning journey—even if it’s from the office or site room.
Whether you’ve worked in schools before or are thinking about switching from another sector, we’ll help you find the role that suits your skills, personality, and long-term goals. If you’re someone who loves structure, solving problems, or supporting people behind the scenes, you’ll thrive in an operational role.
Access to a wide range of roles in schools, academies, and trusts across the UK
Friendly, personalised support from recruiters who care about your goals
Help with CVs, applications, and interviews
Flexible options including part-time, full-time, and temp-to-perm roles
Continuous communication so you’re never left in the dark
We're All About the Right Match
At OneCall24 Education, we strengthen schools by placing the right people in the right places, every time. We take pride in understanding what makes each school and each candidate unique. From the small details to the big picture, we want both schools and professionals to feel confident, supported, and successful.
Whether you’re a school leader looking to hire reliable support staff or a professional searching for a role where your skills make a real difference, we’re here to help.
Schools
Get in touch with our education recruitment team to discuss your operational needs.
Professionals
Register now to explore exciting operational opportunities in schools near you.